Frequently asked questions

Browse the catalog, add materials to your cart, confirm the researcher attestation, and check out. A confirmation email follows right away, then tracking once the order ships.

Zelle and Bitcoin. You send the payment at the checkout and confirm it there, and that is what places the order. Nothing is charged automatically and no card is taken.

Orders move to fulfillment quickly, so changes or cancellations can only be accommodated within one hour of placing the order. Email support with your order number as soon as possible.

Yes. Research institutions and high-volume buyers can request a custom quote through the contact page. Include the compounds and quantities you need.

Standard U.S. shipping is free on orders over $100. Below the threshold, standard shipping is a flat $4.99. 2-Day is $14.99 and Overnight is $49.99. Full details in the shipping policy.

Orders are processed within 0–2 business days. Standard U.S. delivery typically takes 3–5 business days after dispatch, and expedited options are available at checkout.

Lyophilized peptides are stable at ambient temperature for normal shipping windows. Vials ship sealed, cushioned, and boxed to protect physical integrity, with added insulation when conditions warrant.

Not yet. We currently ship within the United States only. International options are under evaluation.

Every batch is held to a ≥99% purity target verified by HPLC, with identity confirmed by mass spectrometry. Batches that miss the standard are rejected, not discounted.

Lyophilized vials store at −20 °C for long-term stability, protected from light and moisture. Reconstituted material is held at 2–8 °C and used within the window your laboratory procedures require.

Our products are laboratory reagents, not drugs, foods, cosmetics, or supplements. They may only be used for in-vitro research and laboratory experimentation by qualified individuals, and never on humans or animals. Every order requires attestation to our research-use policy.

Independent U.S. analytical laboratories test each batch using HPLC for purity and mass spectrometry for identity confirmation. Testing is performed on the finished lot, not just raw materials.

Certificates are available on request. Email support with the lot number printed on your vial and we’ll send that lot’s certificate, usually the same business day. Here is how to request one.

Sourcing, quality control, and fulfillment are handled in the United States under documented quality procedures with full batch traceability.

For product integrity reasons we can’t accept returns, but orders are protected against transit damage: report damage with photos within 14 days and we’ll ship a one-time replacement. Full details in the returns policy.

Email support@halotirlabs.com. We aim to respond within one business day.